It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment management and cancellation policy.
We invest in the latest technology, including modern telephone equipment and an online booking system, to allow our patients to make or reschedule appointments easily. Our appointment system supports timely access to care and treatment, allows patients to access services at a time that suits them and minimises the length of time people have to wait. Appointments can be made or rescheduled by calling our dedicated appointments line on 01727 266265 or by accessing our online booking service.
we send email/text a week and a day before any appointments. On the email/text notifications, there is also an active link for patients to fill in their forms online if and when needed.
We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:
Patients are requested to give at least 24 hours notice to cancel a dental appointment. Cancellations should be made by telephone on: 01727 266265. Late cancellations and missed appointments may represent a cost to the practice, when other patients could have been seen in the time set aside for the patient.
There is a fee for private dental appointments that are missed or cancelled with less than 24 hours notice. The fee is based on the length of the appointment.
Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the practice manager.